FAQ

If there is a construction fault with your purchase, please contact me within 14 days of receiving your order to arrange an exchange or repair. Please feel free to contact me with any queries prior to purchasing to avoid confusion.

After this period, until the first anniversary of your order arriving, you can still contact me if any issues arise with your knitted garment with our 365 day quality guarantee. You can contact me at any time to discuss any issue you are having regarding your knit and I will help in anyway I can 🥰. The 365-day quality guarantee excludes all up-cycled knits, balls of yarn and discounted items. The sale of these items is final.

All products are handmade and carefully examined by Lillie before being shipped. Some imperfections may occur due to being hand crafted, please enjoy the individuality of your knit.

All postage fees, VAT, taxes, etc associated with undelivered items, returns, exchanges and change of address are the responsibility of/and are to be paid by the consumer/customer/i.e. you.

Chunky Boy® is a one woman show! Due to being a small, handmade, made-to-order business, I am unable to accept returns due to change of mind or neglectful care. Chunky Boy® reserves the right to decline a return.

Every single knit is handmade by me (Lillie) and can take anywhere from 2 - 14 days to complete. This encompasses many hours of hard (often fiddly) work.

The time it takes to design, create patterns, develop patterns and ideas are not reflected in the final price because it would make my knits totally unrealistic to buy. But it is important to keep this in mind when considering a purchase. The time it takes to research, trial, test and sample can be weeks, sometimes months.

I believe my creativity, skill and products are worth every cent. The quality of handmade! The sustainability of locally sourced Merino Wool! Creating thoughtful patterns that utilise zero-waste design! Compostable and recyclable packaging! Made to last a lifetime! My crazy, wonderful, Autistic brain that comes up with it all! These are the reasons why my knits are worth such a price. Fast fashion knits simply do not compare.

Price breakdown:

30% - Income tax, GST, and other VAT charges, etc.

20% - Bank transactions, transaction fees, Afterpay fees, Shopify fees, excess shipping charges, website apps, etc.

10% -20% = Material costs e.g. Merino Wool Yarn, tools, equipment, stationary, etc.

30% - 40% = What I pay myself for making each knit i.e. my hard earned profit (YAY!). 1% - 10% of this profit is also used to make regular donations to a range of non-profit organisations.

Please allow 1 - 3 weeks prior to shipping for me to hand knit your order. If you have ordered multiple knits (YAY!) please allow 1 - 4 weeks.

Shipping time frames:
Australia = 1 - 7 business days
New Zealand = 5 - 14 business days
Rest of the world = 5 - 28+ business days

Delivery times can vary and are completely out of my control. All standard post orders are sent (carbon neutral) via Sendle.

Please refer to your individual shipping notification for an accurate delivery time. The above shipping timeframes do not include the time it takes to hand make your order.

These are specified in the items description. If you want a 'rushed' order, this can be arranged at an extra fee.

Chunky Boy® does not take any responsibility for delays in delivery or loss/damage to items once orders have been dispatched. Should delays or loss/damage occur, it is the responsibility of the customer to follow up with Sendle.

Quality, slow-fashion is an investment that comes at a higher price tag than most. But this shouldn't dissuade you from the knit of your dreams. Here at Chunky Boy®, we are on a mission to make our handmade knits affordable and accessible to everyone. We understand that not everyone can spend hundreds of dollars in one go. We also believe that investing in a Chunky Boy® knit is worth every cent!

We offer personal layby plans that are customised to suit you at no extra cost. Just send us a message and we can go from there. Pssst.... Afterpay is available at checkout so you can buy now and pay later.

Chunky Boy is 100% Handmade!

All knitwear is handmade by me (Lillie) with traditional knitting needles and my Brother KH260 and seamed by hand. The benefits of using both knitting tools are; I can pay myself a living wage without causing major injury and I can keep knit production times below 2 weeks.

The majority of my work is a traditional knitting technique called intarsia. Intarsia allows you to create patterns with multiple colours, essentially creating a picture with the yarn.

My new work is more experimental and uses non-toxic wool dye to paint directly onto an already knitted garment (knitted by me). This allows for more freedom and creativity in my work.

I absolutely love making custom knitwear. Send me a message and let's get those ideas flowing.

Use an all-natural wool wash - gently hand wash in cool water, dry flat out of direct sunlight.

Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.

Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb.

If your knit has sagged/stretched, steam gently into shape (on wool setting).

Fold neatly and store loosely. Larger knits like Jumpers and Cardigans come with a storage box and a handmade cedar potpourri sachet.