FAQ FAQ – Chunky Boy Knits

365-DAY QUALITY GUARANTEE

Quality you can trust! Rest assured, if you run into any hiccups with your new knit I will be there for you. Everyone and every situation is different so naturally this service is tailored to your needs. Find our full refund policy here.

LAYBY?

I am on a mission to make slow-fashion affordable and accessible to everyone. I understand the struggles, the ups and downs and living pay check to pay check. I want to help! Personal layby plans are customised to you so we can make a plan that suits you (at no extra cost). Contact me for more info. 

Pssst.... Afterpay and Klarna are also available so you can buy now and pay later.

HOW MUCH IS SHIPPING?

AU & NZ - FREE SHIPPING WHEN YOU SPEND $75 AUD.

Orders less than $75 AUD; Australia = $10 AUD, New Zealand = $15 AUD.

REST OF THE WORLD = A flat rate of $30 AUD. UK & EU shipping requires a minimum spend of $260 AUD. You can find our full shipping policy here.

DO YOU OFFER EXPRESS SHIPPING?

If you would like to organise express shipping for your order. Please contact me before you place your order and we can find the best option that suits you. Please note this does incur an additional shipping charge depending on your location.

WHAT SIZES DO YOU MAKE?

We currently offer sizes XS - 3XL. If your size isn't listed, I am more than happy to make a custom sized garment at no extra cost. Please contact me with any questions.

DO YOU MAKE CUSTOM KNITS?

I absolutely love making custom knitwear. Send me a message and let's get those ideas flowing.

DELIVERY TIMES

Please contact me before your purchase if you want express shipping. Delivery times may vary, please refer to your individual shipping notification for an accurate delivery time of your parcel.

AUSTRALIA - 1-7 business days, NEW ZEALAND - 5-14 business days, REST OF THE WORLD - 5-28 business days.

WHAT IS THE BEST WAY STORE MY KNIT?

FOLD NEATLY AND STORE LOOSELY. Each knit comes in its own storage box with a handmade cedar potpourri sachet. If your knit has sagged/stretched, steam gently into shape (on wool setting).

HOW DO I CARE FOR MY KNIT?

Look after your knits the right way and they will last for years and years.

Using an all-natural wool wash GENTLY HAND WASH IN COOL WATER or machine wash on a wool cycle (ONLY if specified on the care tag). Dry flat out of direct sunlight.

Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.

Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb. 

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