FAQ
WHAT ARE THE SHIPPING COSTS IF MY ORDER IS BELOW $400 aud?
FREE WORLDWIDE SHIPPING on orders over $400 aud.
SHIPPING COSTS
Australia = $9.95 aud
New Zealand = $12.95 aud
United Kingdom = $30.95 aud, there is a minimum order spend of $260 aud for all UK orders
Rest of the world = $30.95 aud
All import duties, VAT and taxes are NOT included in the total price and are the responsibility of the buyer.
EXPRESS SHIPPING is available upon request. Please note this does incur an additional shipping charge depending on your location.
Chunky Boy® does not take any responsibility for delays in delivery or loss/damage to items once orders have been dispatched. Should delays or loss/damage occur, it is the responsibility of the customer to follow up with Sendle.
All postage fees associated with returns, exchanges and change of address are the responsibility of the customer.
SHIPPING COSTS
Australia = $9.95 aud
New Zealand = $12.95 aud
United Kingdom = $30.95 aud, there is a minimum order spend of $260 aud for all UK orders
Rest of the world = $30.95 aud
All import duties, VAT and taxes are NOT included in the total price and are the responsibility of the buyer.
EXPRESS SHIPPING is available upon request. Please note this does incur an additional shipping charge depending on your location.
Chunky Boy® does not take any responsibility for delays in delivery or loss/damage to items once orders have been dispatched. Should delays or loss/damage occur, it is the responsibility of the customer to follow up with Sendle.
All postage fees associated with returns, exchanges and change of address are the responsibility of the customer.
HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?
Australia = 1 - 7 business days
New Zealand = 5 - 14 business days
Rest of the world = 5 - 28+ business days
Delivery times can vary and are completely out of my control. All standard post orders are sent (carbon neutral) via Sendle.
Please refer to your individual shipping notification for an accurate delivery time. The above shipping timeframes do not include the time it takes to hand make your order.
These are specified in the items description. If you want a 'rushed' order, this can be arranged at an extra fee.
Chunky Boy® does not take any responsibility for delays in delivery or loss/damage to items once orders have been dispatched. Should delays or loss/damage occur, it is the responsibility of the customer to follow up with Sendle.
New Zealand = 5 - 14 business days
Rest of the world = 5 - 28+ business days
Delivery times can vary and are completely out of my control. All standard post orders are sent (carbon neutral) via Sendle.
Please refer to your individual shipping notification for an accurate delivery time. The above shipping timeframes do not include the time it takes to hand make your order.
These are specified in the items description. If you want a 'rushed' order, this can be arranged at an extra fee.
Chunky Boy® does not take any responsibility for delays in delivery or loss/damage to items once orders have been dispatched. Should delays or loss/damage occur, it is the responsibility of the customer to follow up with Sendle.
WHAT IS THE RETURN POLICY? 365 DAY GUARANTEE?
If there is a construction fault with your purchase, please contact me within 14 days of receiving your order to arrange an exchange or repair. Please feel free to contact me with any queries prior to purchasing to avoid confusion.
After this period, until the first anniversary of your order arriving, you can still contact me if any issues arise with your knitted garment with our 365 day quality guarantee. You can contact me at any time to discuss any issue you are having regarding your knit and I will help in anyway I can 🥰.
All products are handmade and carefully examined by Lillie before being shipped. Some imperfections may occur due to being hand crafted, please enjoy the individuality of your knit.
All postage fees, VAT, taxes, etc associated with undelivered items, returns, exchanges and change of address are the responsibility of/and are to be paid by the consumer/customer/i.e. you.
Chunky Boy® is a one woman show! Due to being a small, handmade, made-to-order business, I am unable to accept returns due to change of mind or neglectful care. Chunky Boy® reserves the right to decline a return.
After this period, until the first anniversary of your order arriving, you can still contact me if any issues arise with your knitted garment with our 365 day quality guarantee. You can contact me at any time to discuss any issue you are having regarding your knit and I will help in anyway I can 🥰.
All products are handmade and carefully examined by Lillie before being shipped. Some imperfections may occur due to being hand crafted, please enjoy the individuality of your knit.
All postage fees, VAT, taxes, etc associated with undelivered items, returns, exchanges and change of address are the responsibility of/and are to be paid by the consumer/customer/i.e. you.
Chunky Boy® is a one woman show! Due to being a small, handmade, made-to-order business, I am unable to accept returns due to change of mind or neglectful care. Chunky Boy® reserves the right to decline a return.
AFTERPAY & PERSONAL LAYBY OPTIONS?
Quality, slow-fashion is an investment that comes at a higher price tag than most. But this shouldn't dissuade you from the knit of your dreams. Here at Chunky Boy®, we are on a mission to make our handmade knits affordable and accessible to everyone. We understand that not everyone can spend hundreds of dollars in one go. We also believe that investing in a Chunky Boy® knit is worth every cent!
We offer personal layby plans that are customised to suit you at no extra cost. Just send us a message and we can go from there. Pssst.... Afterpay is available at checkout so you can buy now and pay later.
We offer personal layby plans that are customised to suit you at no extra cost. Just send us a message and we can go from there. Pssst.... Afterpay is available at checkout so you can buy now and pay later.
DO YOU MAKE CUSTOM KNITWEAR?
I absolutely love making custom knitwear. Send me a message and let's get those ideas flowing.
HOW DO I CARE FOR MY KNIT?
Use an all-natural wool wash - gently hand wash in cool water, dry flat out of direct sunlight.
Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.
Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb.
If your knit has sagged/stretched, steam gently into shape (on wool setting).
Fold neatly and store loosely. Larger knits like Jumpers and Cardigans come with a storage box and a handmade cedar potpourri sachet.
Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.
Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb.
If your knit has sagged/stretched, steam gently into shape (on wool setting).
Fold neatly and store loosely. Larger knits like Jumpers and Cardigans come with a storage box and a handmade cedar potpourri sachet.
