FAQ
HOW DO YOU WORK OUT YOUR PRICING?
"HANDMADE IN MELBOURNE" knits are all made by me (Lillie) and can take anywhere from 2 - 14 days to complete. This encompasses many hours of hard (often fiddly) work.
The time it takes to design, create patterns, develop patterns and ideas are not reflected in the final price because it would make my knits totally unrealistic to buy. But it is important to keep this in mind when considering a purchase. The time it takes to research, trial, test and sample can be weeks, sometimes months.
I believe my creativity, skill and products are worth every cent. The quality of handmade! The sustainability of locally sourced Merino Wool! Creating thoughtful patterns that utilise zero-waste design! Compostable and recyclable packaging! Made to last a lifetime! My crazy, wonderful, autistic brain that comes up with it all! These are the reasons why my knits are worth such a price. Fast fashion knits simply do not compare.
Price breakdown:
35% - Income tax, GST, and other VAT, etc.
15% - Bank transactions, transaction fees, Afterpay fees, Shopify fees, accountant, excess shipping charges, subscriptions, website, etc.
10% -20% = Material costs e.g. Merino Wool Yarn, tools, equipment, stationary, etc.
30% - 40% = What I pay myself for making each knit. Up to 10% my wage is used to make regular donations to a range of non-profit organisations. All photoshoots, outsourced marketing, advertising, etc comes out of my profit.
"ETHICALLY MADE IN CHINA" knits are produced in small batch quantities and ready to ship within 1 - 3 business days. These take 8 - 12 months to design, sample and produce. You might find similar machine made knits cheaper online (mass produced fast fashion) but that indicates someone is not being paid fairly in the supply chain or someone is being exploited. I do not price gouge as I could charge a-lot more for these items and I don't. I produce these as an ethical way to make my work more financially accessible to my customers.
Price breakdown:
35% - Income tax, GST, and VAT charges, etc.
15% - Photography, advertising, Bank transactions, transaction fees, Afterpay fees, Shopify fees, accountant, excess shipping charges, subscriptions, website, etc.
30% = Manufacturing cost, sampling, 100% ultra-fine merino wool, shipping charges, storage costs, packaging, labels, etc.
20% = What I pay myself.
The time it takes to design, create patterns, develop patterns and ideas are not reflected in the final price because it would make my knits totally unrealistic to buy. But it is important to keep this in mind when considering a purchase. The time it takes to research, trial, test and sample can be weeks, sometimes months.
I believe my creativity, skill and products are worth every cent. The quality of handmade! The sustainability of locally sourced Merino Wool! Creating thoughtful patterns that utilise zero-waste design! Compostable and recyclable packaging! Made to last a lifetime! My crazy, wonderful, autistic brain that comes up with it all! These are the reasons why my knits are worth such a price. Fast fashion knits simply do not compare.
Price breakdown:
35% - Income tax, GST, and other VAT, etc.
15% - Bank transactions, transaction fees, Afterpay fees, Shopify fees, accountant, excess shipping charges, subscriptions, website, etc.
10% -20% = Material costs e.g. Merino Wool Yarn, tools, equipment, stationary, etc.
30% - 40% = What I pay myself for making each knit. Up to 10% my wage is used to make regular donations to a range of non-profit organisations. All photoshoots, outsourced marketing, advertising, etc comes out of my profit.
"ETHICALLY MADE IN CHINA" knits are produced in small batch quantities and ready to ship within 1 - 3 business days. These take 8 - 12 months to design, sample and produce. You might find similar machine made knits cheaper online (mass produced fast fashion) but that indicates someone is not being paid fairly in the supply chain or someone is being exploited. I do not price gouge as I could charge a-lot more for these items and I don't. I produce these as an ethical way to make my work more financially accessible to my customers.
Price breakdown:
35% - Income tax, GST, and VAT charges, etc.
15% - Photography, advertising, Bank transactions, transaction fees, Afterpay fees, Shopify fees, accountant, excess shipping charges, subscriptions, website, etc.
30% = Manufacturing cost, sampling, 100% ultra-fine merino wool, shipping charges, storage costs, packaging, labels, etc.
20% = What I pay myself.
SHIPPING COST? DELIVERY TIMES? RETURNS?
STANDARD SHIPPING COSTS prices in aud.
| Parcel Weight | Below 500g | Below 1kg | Below 2kg |
| Australia | $9.95 | $12.95 | $16.95 |
| New Zealand | $12.95 | $18.95 | $22.95 |
| USA | $22.95 | $38.95 | $55.95 |
| United Kingdom | $25.95 | $39.95 | $56.95 |
| Rest of the world | $25.95 | $41.95 | $59.95 |
All import duties, VAT and taxes are NOT included in the total price and are the responsibility of the buyer. United Kingdom orders require a minimum order spend of $260 AUD.
Chunky Boy® does not take any responsibility for delays in delivery or loss/damage to items once orders have been dispatched. Should delays or loss/damage occur, it is the responsibility of the customer to follow up with Sendle. All postage fees associated with returns, exchanges and change of address are the responsibility of the customer.
DELIVERY TIMES
Australia = 1 - 7 business days
New Zealand = 5 - 14 business days
Rest of the world = 5 - 28+ business days
Delivery times can vary and are out of my control. All standard post orders are sent carbon neutral via Sendle. Please refer to your individual shipping notification for an accurate delivery time.
RETURNS
There are no refunds on "Handmade in Melbourne" knits. Please contact me prior to purchase if you have any questions to avoid confusion. All "Ethically made in China" knitwear, please contact me within 3 days of order delivery if something is not right to arrange an exchange or refund (minus shipping cost & transaction fees).
Some imperfections may occur. Please enjoy the individuality of your knit.
Chunky Boy® does NOT accept returns due to change of mind or neglectful care.
Discounted items are final and can not be returned or exchanged. Please contact me prior to purchase if you have any questions.
AFTERPAY & PERSONAL LAYBY OPTIONS?
Quality, slow-fashion is an investment that comes at a higher price tag than most. But this shouldn't dissuade you from the knit of your dreams. Here at Chunky Boy®, we are on a mission to make our handmade knits affordable and accessible to everyone. We understand that not everyone can spend hundreds of dollars in one go. We also believe that investing in a Chunky Boy® knit is worth every cent!
We offer personal layby plans that are customised to suit you at no extra cost. Just send us a message and we can go from there. Pssst.... Afterpay is available at checkout so you can buy now and pay later.
We offer personal layby plans that are customised to suit you at no extra cost. Just send us a message and we can go from there. Pssst.... Afterpay is available at checkout so you can buy now and pay later.
DO YOU MAKE CUSTOM KNITWEAR?
I absolutely love making custom knitwear. Send me a message and let's get those ideas flowing.
HOW DO I CARE FOR MY KNIT?
Use an all-natural wool wash - gently hand wash in cool water, dry flat out of direct sunlight.
Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.
Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb.
If your knit has sagged/stretched, steam gently into shape (on wool setting).
Fold neatly and store loosely.
Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.
Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb.
If your knit has sagged/stretched, steam gently into shape (on wool setting).
Fold neatly and store loosely.