FAQ – Chunky Boy Knits

HOW MUCH IS SHIPPING?

AUS & NZ - FREE SHIPPING WHEN YOU SPEND $75 AUD.

Orders less than $75 AUD, Australia wide shipping is $10 AUD and New Zealand wide is $20 AUD.

REST OF THE WORLD - $30 AUD. UK & EU shipping requires a minimum spend of $260 AUD. VAT and other taxes are NOT included and are the responsibility of the buyer.

DO YOU OFFER EXPRESS SHIPPING?

If you would like to organise express shipping for your order. Please contact me before you place your order and we can find the best option that suits you. Please note this does insure an additional shipping charge depending on your location.

WHAT SIZES DO YOU MAKE?

We currently offer sizes XS - 3XL. If your size isn't listed, I am more than happy to make a custom sized garment at no extra cost. Please contact me with any questions.

DELIVERY TIMES

Please contact me before your purchase if you want express shipping. Delivery times may vary, please refer to your individual shipping notification for an accurate delivery time of your parcel.

AUSTRALIA - 1-7 business days, NEW ZEALAND - 5-14 business days, REST OF THE WORLD - 5-28 business days.

WHAT IS THE BEST WAY STORE MY KNIT?

FOLD NEATLY AND STORE LOOSELY. Each knit comes in its own storage box with a handmade cedar potpourri sachet. If your knit has sagged/stretched, steam gently into shape (on wool setting).

HOW DO I CARE FOR MY KNIT?

Look after your knits the right way and they will last for years and years.

Using an all-natural wool wash GENTLY HAND WASH IN COOL WATER or machine wash on a wool cycle (ONLY if specified on the care tag). Dry flat out of direct sunlight.

Beware of clothes moths as they love to eat wool. I recommend using our natural, non-toxic wool mist spray.

Pilling is caused eventually by rubbing and friction from general wear, it’s a normal part of a knit’s life. To remove these easily, brush in one direction with a fabric comb.

WHAT IS YOUR RETURN POLICY?

All products are made and carefully examined by me before being shipped. Some imperfections may occur due to being hand crafted. If there is a construction fault with your purchase, please contact me within 7 days of receiving your order to arrange an exchange. Because everything is handmade, I am unable to accept returns due to change of mind. Read our full policy here.

DO YOU MAKE CUSTOM KNITS?

I absolutely love making custom knitwear. Send me a message and let's get those ideas flowing. Please note, custom knits require a part payment upfront once the design has been finalised to secure your spot!

 

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